One of the biggest challenges facing companies seeking reliable IT outsourcing solutions is the level of expertise and service excellence on offer, as well as the costs that are so often involved in outsourcing a service such as IT. Many companies find it hard to determine whether or not outsourcing is the most effective solution, and what other solutions are available. This guide serves to help companies differentiate between fact and fiction when it comes to IT outsourcing and its pros and cons.

Myth #1: Outsourcing is the cheapest option

This myth is very much not true. In fact, outsourced IT solutions often end up being way more expensive than any other solutions, as IT work is charged by the hour. Additional after hours work is charged at after hours rates too, which further adds to the costs. Plus, as work is nearly always done during working hours, further costs are lost when it comes to office productivity across the company, which adds even more to the cost-effectiveness of IT outsourcing.

Myth #2: You can be sure of the best skills and expertise with outsourcing

Again, this is another huge myth when it comes to outsourcing. While many IT companies ensure that their technicians are kept up to a high level of standards, employing only the best and ensuring that skills development is kept up to date, a large percentage of outsourced IT companies have a generalised approach that focuses on broader IT skills rather than specialised support. Something like managed IT services on the other hand ensures that specialised technicians are always on board, to be able to handle highly specific tasks such as network issues.

Myth #3: Outsourcing is the most time-effective solution

Yet another popular misconception, outsourced IT services are in actual fact quite the opposite. When one considers that most call outs are done during the day, there is first the consideration that work will be done during office hours. Then there is also the fact that rather than working remotely, which is how many managed IT services companies can work, outsourced services companies need to work manually, as they do not always have access to the servers. This makes for time wastage and other related issues, which then end up resulting in increases hourly rates, which add to the problem and make for further stresses. IT outsourcing companies often end up having the most to gain in terms of time and costing in the long run.

Myth #4: You get a full service range with outsourcing

While all companies would like to believe this, sadly this is not true. In reality, most companies can only afford to keep their outsourcing needs to the basics, with work such as simple maintenance and damage control and the occasional networking issue. This ensures that they can work within their budget, without spending too much when after hours work and other unexpected costs are thrown into the works.

Outsourcing is the most effective solution over in-house and managed IT services

Once again, another big myth. At the end of the day, outsourced services are one stop above in-house IT services, which end up costing the company far more than they would expect. However, when compared to managed IT services, IT outsourcing remains far more expensive, less cost-effective and less sustainable as a reliable and convenient IT solution.

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